Due to Shopifys’ Cache policy, there can be a delay when uploading new products to the Tapcart sales channel. When scheduling a drop for your latest collection release this can be a major pain point, but we have you covered!
Steps to Avoid Caching
Send out a push notification and create a banner in the app, to notify your customers to update their app to the latest version beforehand
Most people have their apps set up to automatically update, but for those who don’t, it’s important to communicate with them to avoid any crashes on their individual devices.
Important Note: Our team monitors crash reports to ensure any bugs/crashes are not platform wide. This workaround is preventive for users who may not have automatic updates set up on their devices.
Upload your products to the Tapcart sales channel 30 minutes ahead of time
This allows enough time for the products to propagate in your app.
Pro-Tip: To prevent users from seeing the products early you can…
Update the app design to just a banner and a countdown timer to avoid anyone accessing the products early while also creating hype about the upcoming drop!
OR
Keep the collection hidden from your design until the product is officially released
Steps to Launch a Seamless Design Drop
Activate products to the Tapcart Sales channel 30 min before the drop
You can keep the collection hidden from your design until the product is officially released
Schedule a Tapcart Drop that contains the new collections/products you’re releasing
Important Note: Scheduling is available on Ultimate & Enterprise plans only
Schedule a push notification for the new release at the exact time it launches
Finally, add a custom banner and a countdown timer to create hype for the upcoming drop!
More Questions
To learn more about Tapcart, visit Tapcart Academy to become a mobile app expert!
If you have additional questions about creating your multi-level collection menu, we’re happy to help! Please reach out to a Tapcart Team member through our LiveChat in your dashboard or you can email us at [email protected]!