What is Redo?

Upgrade to Redo and transform your post-purchase experience without the cost. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with free return coverage, enhancing trust and checkout rates. Born from a Shopify+ Merchant, it's now available for all, offering innovative features flexible to your needs. Join the future of post-purchase experience.

Why Redo + Tapcart?

The Redo + Tapcart integration allows customers to purchase free returns and package protection right from the app, increasing conversion rates and driving revenue for your store. Customers feel more comfortable making online purchases when they know they can make a return if needed, and Redo’s customizable return portal helps merchants convert returns into upsell opportunities.

How to Connect Redo + Tapcart?

Here's how to set up the integration:

The Integration is available to all our Tapcart Enterprise customers with Custom Blocks enabled and have the Redo app installed on your Shopify store.

Steps

Important Note: Before getting started render the Redo script from your Redo account, once this is completed follow the steps below.

Log into your Tapcart dashboard and navigate to the 'Custom Blocks' section
Choose to add a new custom block
Paste the Redo JS script and HTML block in the corresponding spaces
Replace the placeholder strings at the top of the JS script with store-specific configuration values
- [REQUIRED] Line 1 (JS) should be replaced by your Shopify Storefront API access token
- [REQUIRED] Line 2 (JS) should be replaced by your Shopify store URL
- [REQUIRED] Line 3 (JS) should be replaced by your Redo Widget ID found in your Redo Account
  - Note: Redo can provide these values if you are going through this process yourself. You can contact them at [email protected]
If desired, adjust the data in the “variable preview values” section of the 'Settings' tab on the right-hand side
- This will allow the Preview tab to show you what the block will look like and make any style changes desired using the CSS field.
Once satisfied with the preview, save the block and add it to the desired locations on the PDP and/ or Cart pages within our dashboard!

How Does a User Interact with Redo In-App?

The package protection/free returns label will appear on the PDP pages of Redo eligible items. In the cart, the user will be able to toggle Redo on and off.

Considerations

The Redo Custom Screen is only available to Tapcart Enterprise customers with Custom Blocks enabled.

For more information on plans, check out our pricing page. If you are interested in exploring the benefits of our plans, please book a demo with our Brand Experience team.