Tapcart offers two primary discount features: App Exclusive Discounts and the Automatic Discount app. This article explains common troubleshooting steps to help you effectively use these features.
Overview of Discount Features
App Exclusive Discounts
Type: One-time, order-level discounts.
Limitations: Cannot exclude specific products or collections; applies to the entire order.
Automatic Discount App
Type: Automatic, code-free discounts applied automatically when a customer views the cart or checkout screen. No discount code entry required.
Discount types supported: Volume-based (e.g. buy 3 get 10% off), cart subtotal thresholds (e.g. spend $100 get 20% off), fixed amount off, and free shipping.
Targeting: Can be scoped to specific products or collections, or applied order-wide.
App exclusivity: Discounts are app-exclusive by default, but this can be turned off. You can also require customers to be logged in to receive the discount.
Multiple discounts: If a product is eligible for more than one discount, only the highest percentage discount applies.
Technical Requirements
Both App Exclusive Discounts and the Automatic Discount app require the same custom block to function properly in the Tapcart app. Without this block, the discount logic will not execute.
Common Issues and Troubleshooting
Issue: App Exclusive Discount Not Applying
If the discount is enabled in Shopify but not appearing at checkout, work through the following steps in order:
Confirm the discount is toggled on in Shopify. In your Shopify admin, open the App Exclusive Discount settings and verify the discount flow is enabled. If it is off, turn it on and test again.
Confirm the discount percentage is greater than 0%. A discount set to 0% will not apply anything at checkout. Enter an actual value (for example, 10%) and save.
Confirm the discount logic block is present on your cart page. The App Exclusive Discount requires a specific block on the cart page layout in your Tapcart dashboard - Auto Add Sales Channel Cart Attribute (No UI). This block has no visible appearance in the app but must be present for the discount to run.
To check: open your Tapcart dashboard, go to the cart page layout, and confirm the block is there.
If it is missing, re-add it following the final step in the Tapcart Exclusive Discounts article.
Confirm the customer is signed in to their account. The App Exclusive Discount applies only to logged-in customers. If a customer is browsing as a guest, the discount will not appear at checkout. Ask the customer to sign in and retry.
Issue: Automatic Discount Not Applying
If an automatic discount is not appearing at cart or checkout, check the following:
Confirm the discount logic block is on the cart page. The Automatic Discount app requires the same Auto Add Sales Channel Cart Attribute (No UI) block as the App Exclusive Discount.
To check: open your Tapcart dashboard, go to the cart page layout, and confirm the block is there.
If it is missing, re-add it following the final step in theTapcart Automatic Exclusive Discounts article.
Confirm the discount is enabled and not scheduled in the future. If a schedule is set, the discount will not apply until the start date. To test immediately, temporarily remove the schedule, verify the discount applies in the app, then re-enable the schedule.
Confirm the product is in an eligible collection. Check the discount's eligibility rules in the Automatic Discounts app and verify the product belongs to a targeted collection or is listed as an individual member.
Sync the latest discount settings. If discount rules were recently changed, Tapcart may not have synced the update yet. Wait a few minutes and test again.
FAQs
Can I use App Exclusive Discounts for specific products or collections?
No, App Exclusive Discounts apply to the entire order and do not allow product-specific configurations.
If you need to restrict the discount to specific products or collections, use the Automatic Exclusive Discount app instead.
Do both discount features require a custom block?
Yes, both App Exclusive Discounts and the Automatic Discount app require the same custom block to function.
Need Help?
If you've worked through the steps above and the discount still isn't applying, we're happy to help. Reach out via LiveChat in your dashboard or email [email protected].