What to do if Your App is Crashing?
In this article, we will review our troubleshooting process to resolve your app from crashing.
Step 1: Force Quit the App
The first step to troubleshooting your app is simply to force quit the app. This will determine if your app simply needed a refresh or if you need to further investigate the issue.
Step 2: Confirm the Device is on the Latest Software Version
If the app is crashing on the reported device, confirm the latest software version is installed.
- For Apple devices, navigate to ‘Settings', select ‘General’, and then ‘Software Update’.
- For Android devices, near the bottom of 'Settings', select ‘System’, and then ‘System Update’.
If you have the option to download a new version please follow the steps on your device and then test the app again.
Step 3: Confirm Your App is on Our Latest Build
It is recommended you chat in with our Support Team every quarter to request an update of your app’s software. To ensure optimal functionality of your mobile app. If your app is crashing, the build of your app could be affecting this. To get your app updated, you can message our Support Team through LiveChat within your dashboard or email us at firstname.lastname@example.org.
- Important Note: New builds submitted to the App and Google Play Stores take 24-48 hours to approve before being released as a new update.
If you have additional questions or need further assistance troubleshooting, we’re happy to help! Please reach out to us through LiveChat within your Tapcart dashboard or email us at email@example.com!