Why It Matters
The new Loyalty experience in Tapcart is designed to help you keep customers engaged and coming back. By integrating loyalty directly into your app, you can:
Boost retention with rewards that appear throughout the shopper journey.
Increase conversion with loyalty surfaced right in cart and checkout.
Stay flexible by adding loyalty blocks anywhere in your app to create the experience that works best for your brand.
Loyalty Screens & Blocks
The refreshed Loyalty Center introduces a modern UI and multiple in-app touchpoints for a smoother customer experience:
Loyalty Center (Hub): The central screen for loyalty. Shoppers see their points balance, tier progression, and quick links to explore rewards.
Rewards Summary: Displays the number of available rewards and links directly to the rewards screen for redemption.
Ways to Earn Block: Highlights opportunities to earn more points (e.g., downloading the app, enabling push notifications). Configurable in your loyalty provider’s dashboard.
Redemption Flow: Customers can view, redeem, and confirm rewards in-app. The product redemption block shows the transaction details (reward title, current balance, redemption cost, new balance).
Loyalty History: Displays earned and redeemed points in order, from newest to oldest
Supported Providers & Setup
Tapcart integrates with the following providers:
LoyaltyLion
Smile.io
Yotpo
Rivo (Coming soon)
Okendo (Coming soon)
You’ll need an active account with one of these providers and ensure it’s connected as an App on your Shopify store. All reward rules, earning opportunities, and tier configurations are managed in your provider’s dashboard.
Setup guides:
Considerations
The following reward types are supported in Tapcart:
Fixed $ discounts (all providers)
% Off discounts (all providers)
Free Shipping (Smile, Yotpo, Rivo only)
Custom and free product rewards are not supported
Current limitations to be aware of:
Smile.io: Does not support redemption history or “ways to earn” blocks.
LoyaltyLion: Does not support click-through functionality on “ways to earn.”
All providers: Referrals and SMS sign-up are not supported.
Birthday rewards: Not fully supported as birthdays cannot be entered per customer in the app.
Page visits and social shares are not supported as ways to earn.
More Questions
If you have additional questions regarding loyalty, we’re happy to help. Reach out via LiveChat in your dashboard or email us at [email protected].