Adding Products & Collections to Tapcart
Your Tapcart app syncs products and collections directly from your Shopify store. This guide covers how to control which products and collections appear in your app, how to manage their visibility, and how to troubleshoot common sync issues.
How Product Sync Works
Tapcart syncs with your Shopify store in real-time. Products, collections, inventory levels, pricing, images, and discount codes are automatically pulled from Shopify and reflected in your app. You do not need to manually add products in the Tapcart dashboard, visibility is controlled through Shopify's Sales Channels settings.
Key concept: The Tapcart - Mobile App sales channel in Shopify acts as the gate. If a product or collection has Tapcart enabled as a sales channel, it will appear in the app. If it's disabled, it won't.
Updating Individual Product Visibility
Open your Shopify Dashboard
Select Products in the left sidebar
Click on the product you want to show or hide
In the Publishing section (right side), click Manage
Check the Tapcart - Mobile App box to show the product in your app, or uncheck it to hide it
Click Done, then Save
Bulk editing: You can update multiple products at once. From the Products list, select the checkboxes next to the products you want to change, then use the More actions menu to manage their sales channel availability.
Updating Collection Visibility
Open your Shopify Dashboard
Go to Products → Collections
Click on the collection you want to manage
In the Publishing section, click Manage
Check or uncheck Tapcart - Mobile App
Save your changes
Like products, you can bulk-edit collection visibility using checkboxes from the Collections list.
Troubleshooting: Products Not Appearing in the App
If a product or collection isn't showing up in your app, check these common causes:
Issue | Solution |
Product not assigned to Tapcart sales channel | Go to the product in Shopify → Publishing → Enable "Tapcart - Mobile App" |
Product is out of stock | Out-of-stock products may be hidden depending on your Shopify settings. Check inventory levels. |
Collection is empty or has no Tapcart-enabled products | A collection will appear empty in the app if none of its products have Tapcart enabled as a sales channel. |
Sync delay | Changes typically sync within a few minutes. If the product still isn't appearing after 15 minutes, try force-quitting and reopening the app, or contact support. |
Product is a draft or unlisted in Shopify | Only Active products sync to Tapcart. Draft, unlisted or archived products will not appear. |
More Questions
Have more questions on product and collection management? We're happy to help! Please reach out through LiveChat on your Tapcart Dashboard or email us at [email protected].