What is Zowie?
Zowie is the AI customer service suite built for ecommerce. Any Shopify store that has the Zowie integration will now be able to access the chat window within the app.
Prerequisites
Before getting started, make sure you have the following:
A Tapcart Enterprise plan with the ability to create custom blocks
An active Tapcart account with a published or in-development app
Access to the integration partner's dashboard or admin panel
How to Connect Zowie + Tapcart
Steps
Log in to the Zowie Admin panel
Retrieve the merchant subdomain and instanceId under Tapcart in the Channels section.
Log into the Tapcart dashboard
Go to Integrations
Select Zowie
Enter the required values to Save & Enable
Insert the Zowie Block in the homepage design or on a custom screen.
Publish the changes to push the integration live in app.
How Does a Consumer Interact with Zowie in App?
The code block will use Zowie's variables to install a script that creates the chat experience within your mobile app. Once implemented, customers can use the chat in the app just as they would on the website.
If you have any questions about enabling the Zowie custom block, you should contact your in-house developer or agency partner.
If your developer or agency partner needs further guidance, information, or resources, please contact our team at [email protected].
Need Help?
Reach out to us at [email protected] and we'll be happy to help!