Overview
Tapcart's native subscription management lets your customers view and manage their Recharge subscriptions directly in the app — skip, pause, reschedule, cancel, swap products, and more. Four requirements must be in place before the feature is live for your customers.
Requirements Checklist
1. React Native App Version 21.5.0 or newer
Subscription management requires app version React Native 21.5.0 or newer. Earlier versions do not include the necessary subscription actions. If you're unsure of your current version, contact your CSM or reach out via LiveChat.
2. Recharge API Tokens
Two API tokens from your Recharge dashboard must be configured in Tapcart before the integration can be activated. See Recharge + Tapcart for step-by-step setup instructions.
3. App Navigation Link
There is no default header or nav bar item for subscriptions so you must add a link manually.
Recommended placement: the customer account page
Configure it to appear only when the customer is logged in
Label it Subscriptions
What Customers Will See
Once active, customers access three screens from the Subscriptions nav link:
Subscription List: Active and Inactive tabs showing all subscriptions, with order frequency and Subscribe & Save pricing
Subscription Details: Next order date, frequency, total, address, payment info, and all management actions
Subscription Swap: A searchable product list for swapping the subscribed item
For a full breakdown of available customer actions, see Managing Your Subscriptions in the Tapcart App.
Troubleshooting
If a customer can't find their subscriptions, the most common cause is a missing or misconfigured navigation link. Confirm that:
A Subscriptions link has been added to the app
The link is configured to appear only for logged-in customers
The customer is logged into the correct account
The LaunchDarkly flag has been enabled for your dashboard
More Questions
Chat with us through LiveChat in your Tapcart dashboard or email us at [email protected].