What is Kustomer?
Kustomer is an AI-powered customer experience platform that helps brands manage customer support and engagement across channels from a unified customer view.
Kustomer brings customer conversations, order information, and commerce data together in one place, giving support teams the context they need to deliver faster, more personalized experiences. Through its Shopify integration, Kustomer can bring Shopify orders directly into the customer timeline and allow support teams to access relevant commerce information without switching between platforms.
Kustomer + Tapcart
The Kustomer + Tapcart integration brings customer support directly into your mobile app experience, helping shoppers quickly connect with your support team without disrupting their shopping journey.
By connecting Kustomer with Tapcart, brands can extend their existing customer experience strategy to their highest-engagement mobile shoppers while maintaining a connected view of customer and order information through Shopify.
Key benefits include:
Seamless in-app support: Give mobile shoppers an easy way to connect with your customer support experience directly from the Tapcart app.
Unified customer context: Kustomer's Shopify integration brings order information into the customer timeline, helping support teams understand the customer's purchase history when resolving inquiries.
Consistent customer experience: Extend the customer service experience you've built with Kustomer across web and mobile app shoppers.
Reduce friction: Make it easier for app customers to get help without searching for support information or navigating away from the brand experience.
Build stronger customer relationships: Combine Tapcart's high-engagement mobile shopping experience with Kustomer's customer experience platform to deliver more personalized support throughout the customer lifecycle.
Together, Kustomer + Tapcart help brands turn customer support into a more connected part of the mobile shopping experience, making it easier for shoppers to get help while giving support teams the commerce context they need.
How to Connect Kustomer + Tapcart?
Tapcart is offering white glove implementation for all merchants looking to bring Kustomer into their App. Please reach out to your Tapcart CSM or support to get started.