Gorgias + Tapcart

What is Gorgias?

Gorgias is an in-app helpdesk that allows you to retain more customers and boost revenue.

Why Gorgias + Tapcart? 

The Gorgias + Tapcart Custom Code Blocks allows you to offer your customers the support they need in a quick and personalized way, directly from your app. This integration, powered by Code Blocks, allows you to turn your in-app customer support into a profit center.  

gorgias.png

How to Connect Gorgias + Tapcart? 

To set up the Gorgias Custom Code Block: 

Custom Code Blocks are available to all Tapcart Enterprise customers and all Gorgias customers. For more information on Gorgias, check out their website. 

Steps

  1. If you need assistance embedding the code, please contact your Account Manager to enable the custom block 
  2. If you have developer resources, you can use grab the code here, to enable the custom Gorgias block 

How Does a Consumer Interact with Gorgias in App?

The code block will use the Gorgias Application ID and a Gorgias install script to create the chat experience within your mobile app.   

 

gorgias_chat.png

Step 1

Once the Gorgias block is implemented in your app, the customer will be able to use the chat just as they would on the website.  

Step 2 

As the chat grows, the content becomes scrollable, so we recommend having this block placed on a dedicated ‘Chat’ page within your app. 

How to Find Your Gorgias Application ID? 

Steps

  1. Go to 'Settings' and select 'Chat'
  2. Pick the Integration that you want to connect and then navigate to 'Installation'
  3. Select 'Custom Installation' → 'Google Tag Manager
  4. From here you'll find your 'Chat App ID'

Considerations 

The Gorgias Custom Code Block is only available to Tapcart Enterprise customers.

For more information on plans, check out our pricing page. If you are interested in exploring the benefits of our plans, please book a demo with our Brand Experience team.   

More Questions 

If you have any questions about enabling the Gorgias custom block, you should contact your in-house developer or agency partner.

If your developer or agency partner needs further guidance, information, or resources, please contact our team at customblocks@tapcart.co. 

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