Smile.io + Tapcart

What is Smile.io? 

Smile.io is one of the world’s most trusted loyalty programs built to reward your top customers for joining, engaging, and sharing in your brand community.

Why Smile.io + Tapcart? 

75% of customers are more likely to buy a product if they are able to earn rewards for their purchase. Integrating Smile.io into your Tapcart Dashboard will allow shoppers to earn points and claim rewards they can then use later in the app!

By utilizing this integration, you can allocate points for valuable customer actions like placing an order or writing a product review, customers can earn statuses through an exclusive VIP program or offer redemption options in-app for a fixed amount or percentage-based discount!

How to Connect Smile.io + Tapcart? 

Here’s how to set up the integration: 

The integration is available to all Tapcart customers who also have a Smile.io Growth licensing membership or greater. You can find more information on Smile.io’s pricing plans here.

Steps

1. Open your Shopify Dashboard and select ‘Apps’
2. Navigate to the ‘Smile: Rewards & Loyalty’ app
3. Once the app is open, select the ‘Settings’ button
4. Click ‘Platform’
5. Select the ‘Show More’ button and copy/paste the values in the ‘Private’ text fields into their respective fields on the Tapcart Smile.io Integration page

Important Note: Tapcart only works with the Coupon Type: Cart Fixed Amount. 

How Do I Use the Smile.io Integration?

You can manage your Smile.io integration from the Integrations tab of your Tapcart Dashboard. You can customize the following fields to keep your Loyalty program on brand: 

Rewards Web URL: Connect your store’s dedicated webpage to your Rewards program. App users will be able to access the URL in the info icon on the upper right-hand corner of the Loyalty User Account View.

Custom Banner: Show off your branding and add a splash of color in the Loyalty User Account View. The banner will also show in the Redemption View on the cart and within the checkout.  

Customer Referral Program Description:  Customize a message your customers will see to encourage them to share a referral link! This field is already completed on the integration page, however, as a best practice, we recommend updating this to match your brand!

Customer Referral Program Share Message: Customize the message that your customers will use to share with their friends and family.

Considerations

In order to utilize the loyalty functionality, the Consumer must be logged into their account. Please note that subscription products added through ReCharge will not work with loyalty programs in-app.

To view loyalty rewards account info, the User Account View will have a new CTA to view their loyalty rewards account info.

To redeem points for rewards, the Cart and Checkout Views will have a new CTA in the top-right corner that will open a new view to browse redemption options. Once a reward is redeemed, it will automatically apply to the checkout as a discount or gift card.

Important Note

Redeeming a reward is a non-reversible action. Once a consumer selects a reward to redeem, they will not be able to get points back should they change their mind. However, if the Consumer does not follow through with their purchase, the reward will be saved to cache and they will be able to view their reward in an “Unclaimed” section and be able to apply it to a future purchase.

More Questions 

To learn more about Tapcart, visit Tapcart Academy to become a mobile app expert!

If you have additional questions regarding the Smile.io Integration, we’re happy to help! Please reach out to us through LiveChat in your dashboard or email us at help@tapcart.co!