Tapcart is a software as a service company that bills on a month to month subscription. The first charge is issued on the first day of the subscription, unless otherwise specified by a trial period. Refunds will not be issued after a customer ends their trial period.
A customer may submit a refund request to [email protected]. Applying for a refund does not guarantee you one. We retain the right to review all refund requests on a case by case basis and alot them based on the following criteria:
Customer responsiveness from sign up
Any relevant documentation or prior communication provided by the customer
Any extraneous circumstances outlined in the request
To submit a request for a refund, email [email protected] with the reason for your request and any past correspondence you may have had with Tapcart.