AI Checkout Recovery Notification
AI Checkout Recovery Notification automatically sends a personalized push notification to customers who begin the checkout process but leave before completing their purchase. Unlike Cart Recovery which targets customers who added items to their cart but never started checkout, Checkout Recovery focuses on the highest-intent abandoners: customers who started checkout and then dropped off.
The AI generates unique push content for each customer based on their cart contents and your brand’s tone. No manual setup is required beyond enabling the feature.
How to Enable AI Checkout Recovery Notification
On your dashboard, go to Engage > App Notifications > AI Notifications tab
Click into AI Checkout Recovery card
Select Start Campaign
Dashboard Overview
Top-Level Analytics
View a snapshot of your Checkout Recovery Sales, Checkouts Recovered, and Notifications Sent — all tracked within a rolling 30-day period.
The top-right value on each card shows the comparison against the previous 30-day period.
Hover over any bar to see the daily totals and day-over-day comparison.
Campaign Insights
Get a holistic view of how your AI Push is performing:
Metrics include App Opens, Click Through Rate, and Conversion Rate
Plus, an AI-generated summary that explains your checkout recovery performance
Recent Notifications
See your Checkout Recovery notifications updated in real time.
Provide feedback directly to the AI by clicking the thumbs-up icon next to any notification you like.
Customer Badges Explained
Customer Badges help you quickly understand the type of shopper your Checkout Recovery AI Notification is reaching. Each badge highlights key insights about a customer’s value, intent, or shopping behavior.
CLV (Customer Lifetime Value):
Customer Cart Value × Average Conversion Rate of Cart Recovery Pushes.Never Purchased:
Customer has never made a purchase before.New Customer:
Customer has made 1 purchase.
Repeat Buyer:
Customer has made 2 or more purchases.
Big Cart:
Cart Value is higher than the merchant’s Average Order Value (AOV).High Intent:
Customer has wishlisted products that are now in their cart.
Checkouts Recovered
Explore detailed insights into every conversion driven by AI Notifications over the past week, including cart values and item counts for each recovered checkout.
AI Tuning
Wait Time:
The amount of time to wait after a customer abandons their cart before sending the first push notification.
Next Follow Up
The amount of time to wait before sending a follow-up push notification after the initial message.
Add Existing Discount Code
Add an existing discount code so the AI can automatically include it in the push notification content.
Audience Tuning
Audience Overrides let you customize your AI Notification settings for specific customer segments. Instead of sending the same message and offer to everyone, you can tailor discount codes and AI instructions based on customer behavior.
Click on each segment (Never Purchased, New Customer, etc) to expand the section
Discount Code: A code specific to this audience. This replaces the global discount code for users in this audience.
Additional Instructions: Custom AI instructions for this audience. This replaces the global additional instructions for users in this audience.
Preview your notifications: Use the Preview feature to see sample AI-generated notifications for each audience before saving
Save: Click Save to apply your audience overrides. They'll take effect on the next push notification cycle.
Additional Instructions
Provide extra guidance to help the AI match your brand’s tone, voice, or messaging preferences.
Not sure what to write? Use the Insert Prompt Template button next to the Additional Instructions field to browse a library of pre-built instruction templates. Each template covers a common use case so you don't have to figure out how to phrase things from scratch.
AI Creativity
Controls how creative the AI-generated push notifications are. Higher settings produce more creative copy. The default setting is 4.
Training Data
A collection of push notifications you have given a thumbs up to. These are used to help the AI better align with your preferences over time.
FAQs
What counts as “starting checkout”?
A customer qualifies for Checkout Recovery when they enter the checkout flow in your app (for example, reaching the shipping information or payment page) but leave without completing the order.
Will customers receive both a Cart Recovery and a Checkout Recovery push?
No. The AI engine determines which push type is appropriate based on how far the customer got. A customer who started checkout will receive a Checkout Recovery push, not a Cart Recovery push. They won’t receive both for the same session.
Can I add a discount code to Checkout Recovery pushes?
Yes. In the AI Tuning panel, use the discount code dropdown to select an existing code. The AI will incorporate the offer naturally into the notification copy.
What happens if a customer completes their purchase before the push is sent?
The AI will not send a Checkout Recovery notification to a customer who has already completed their purchase. The audience is re-evaluated before each send to avoid irrelevant messages.
Can I see which specific notification led to a conversion?
Yes. The Checkouts Recovered table in the dashboard shows the exact push notification that drove each conversion, alongside the customer’s order details.