Account & Billing Overview
Your Tapcart dashboard's Settings section lets you manage your account details, subscription plan, add-ons, and billing information. This guide covers everything in the Account & Billing area.
In this article:
Account settings
Plans and pricing
Add-ons
Updating your payment method
How to cancel your subscription
Account Settings
Navigate to Settings → Account & Billing in your Tapcart dashboard to view and edit:
Shopify URL: The Shopify store connected to your Tapcart account - this cannot be changed. If you need to connect to a different store, contact our Support Team.
Name & email: The primary contact for your account. Keep this up to date so you receive billing notifications, app status updates, and support responses.
Phone number: Optional, used for urgent communication during app submissions or critical issues.
Password: You can update your Tapcart dashboard login password from this section.
Plans & Pricing
Under the Plans section, you can view your current plan and pricing. From here you can:
Upgrade your plan to access additional features
Downgrade your plan if you need to adjust
Tapcart bills through Shopify, so your Tapcart charges appear on your monthly Shopify invoice. No separate credit card is required.
Add-Ons
Below the plan selection, you'll find the Add-Ons section. Available add-ons include:
Tapcart AI Pro: Send personalized, behavior-driven messages with AI Push Notifications, automate setup and content with AI Autopilot, and turn images into high-engagement videos using Gen AI Video
Add-ons are billed as an additional monthly charge on top of your base plan.
Updating Your Payment Method
Most Tapcart bills are processed via Chargebee.
Go to the Settings page of your Tapcart Dashboard
Click the Manage button at the bottom of the page under Account & Billing.
Select Payment Methods
Choose Credit Card or Direct Debit to update the preferred payment method.
Select Add to complete the process
If your billing is still through Shopify, your payment method is managed in your Shopify admin:
Log in to your Shopify admin
Go to Settings → Billing
Update your payment method there
Changes to your Shopify billing will automatically apply to your Tapcart charges.
How to Cancel Your Subscription
To cancel your Tapcart account:
Log in to your Tapcart Dashboard.
Navigate to the Account & Billing section.
Click the Cancel My Subscription button at the bottom of the page. Please note that Tapcart does not currently offer a way to schedule cancellations. You will need to manually cancel your subscription before the next billing cycle. If you are unable to access the billing area because it is locked due to a payment issue, you will need to resolve the outstanding payments first.
Troubleshooting Locked Billing Areas
Address any overdue payments by following the prompts in your Tapcart Dashboard.
Once your payments are up to date, access to the billing area will be restored.
After regaining access, proceed with the standard cancellation process outlined above. This ensures that you can cancel your subscription even if the billing area was previously inaccessible.
What happens after cancellation:
Your apps will remain live in the App Store and Google Play until they are unpublished
To remove your app from the Apple App Store, log in to your Apple Developer account, open App Store Connect, go to the Pricing and Availability section for your app, and select Unpublish.
Your Tapcart dashboard access will remain until the end of the billing period
Once the billing period ends, uninstall Tapcart in Shopify to fully sever the connection so users won't be able to access the app anymore.
Log in to your Shopify admin, go to Sales Channels, find Tapcart, and delete/remove it from your sales channels.
For information about refunds, see our Refund Policy.
More Questions
To learn more about Tapcart, visit Tapcart Academy to become a mobile app expert!
Have billing questions? Reach out through LiveChat in your Tapcart dashboard or email [email protected].