Your Tapcart profile is the contact information our team uses to reach you about your app, billing, and support. Keep it current so launch updates and account notices go to the right person.
How You Log In
Tapcart access is tied to your Shopify store login. You sign in with the same Shopify user that has permission for the Tapcart sales channel. There is usually no separate Tapcart password to create or reset.
If you cannot log in, confirm that:
You have an active Shopify staff account, or you are the store owner
That account includes access to the Tapcart sales channel
You are signing in through the correct Shopify store
Shopify password resets happen in Shopify, not in the Tapcart dashboard.
Accessing Your Account Settings
Log in to the Tapcart Dashboard.
Go to Settings.
Open Account & Billing.
For plans, add-ons, payment methods, and cancellation, see Account & Billing Overview.
Profile Fields
The Account Settings page includes:
Field | Description |
Shopify URL | The Shopify store connected to your Tapcart account. This cannot be changed after setup. If you need to connect a different store, contact our Support Team. |
First Name / Last Name | The primary contact name for the account. This is who Implementation Specialists and Account Managers will reach out to. |
Email Address | The inbox for Tapcart communications, including billing notices, app status updates, and support replies. Use an address someone on your team monitors. |
Phone Number | Optional. Used if our team needs to reach you quickly, for example during a time-sensitive app submission. |
After you update any fields, click Save. Changes take effect immediately.
Team Access
Each person who needs the Tapcart dashboard should use their own Shopify login. Do not share a single Shopify or Tapcart account across the team.
To give someone access:
Add them as staff in Shopify and include the Tapcart sales channel on their account.
Have them log in to Tapcart through Shopify. Their Tapcart user is created automatically on first login (Manager by default).
If you are the account Owner, open Settings → Team to change their role or remove them from Tapcart.
Your plan may limit how many teammates can access Tapcart. Check Settings → Account & Billing if you cannot add another user.
For roles, permissions, and troubleshooting, see Managing Your Team in Tapcart.
Best Practices
Use a monitored contact email (for example, [email protected]) so notices are not missed when someone is out of office.
Update the profile when the primary contact changes, especially if that person leaves your organization.
Confirm the Shopify URL matches the store you intend to use. If it does not, contact support before changing your Shopify store domain.
More Questions
Have more questions about your account settings? Reach out through live chat in your dashboard or email us at [email protected].