Setting Up Your Tapcart Account
Your Tapcart profile contains the contact and business information that our team uses to communicate with you throughout the app launch process and beyond. Keeping this information accurate ensures you receive timely updates about your app, billing notifications, and support responses.
In this article:
How to access and update your account settings
What each profile field is used for
How to manage your password and login
Team access and collaborators
Accessing Your Account Settings
Log in to the Tapcart Dashboard.
Click Settings in the left sidebar.
Select Account & Billing.
Profile Fields
The Account Settings page contains the following fields:
Field | Description |
Shopify URL | The Shopify store connected to your Tapcart account. This cannot be changed after setup, if you need to connect a different store, contact our Support Team. |
First Name / Last Name | The primary contact name for your account. This is who our Implementation Specialists and Account Managers will reach out to. |
Email Address | Your primary email for Tapcart communications including billing receipts, app status updates, and support responses. Make sure this is a monitored inbox. |
Phone Number | Optional. Used if our team needs to reach you urgently, for example, during a time-sensitive app submission issue. |
After updating any fields, click Save to apply your changes. Changes take effect immediately.
Updating Your Password
To change your Tapcart dashboard password:
Navigate to Settings → Account & Billing.
Scroll to the Password section.
Enter your current password, then your new password.
Click Save.
If you've forgotten your password, use the "Forgot Password" link on the Tapcart login page to receive a reset email.
Team Access
If multiple people on your team need access to the Tapcart dashboard, each person should have their own login credentials. Contact our Support Team to add additional users to your account.
When adding team members, consider who needs access to:
App design and content: Marketing or ecommerce team members who manage the app experience
Analytics and reporting: Team members who review app performance metrics
Billing and account management: Finance or operations team members
Best Practices
Use a team email address (e.g., [email protected]) as the primary contact if possible, so that communications aren't missed when individuals are out of office.
Keep your email up to date, if the primary contact leaves your organization, update the profile immediately so you continue receiving important notifications.
Verify your Shopify URL is correct. If you see a mismatch, contact support before making any changes to your Shopify store's domain.
More Questions
Have more questions about your account settings? We're happy to help! Please reach out to us through live chat within your dashboard or email us at [email protected].