"Why can't I click the Submit Release button?"
The button is disabled when required fields are incomplete. Hover over it for a tooltip that tells you what's missing. Common reasons: no target platform selected, missing branding images, app title/subtitle/description not filled in, no keywords added, categories not selected, or version number not set.

"Why does it say I can't create a new release?"
If you see "Cannot create new release. Please remove your current App Store submission (currently in review) before creating a new update" — you have an iOS build that's currently Waiting for Review, In Review, or Pending Developer Release. Remove that submission in App Store Connect before submitting a new one.

"I submitted a release but nothing is happening."
After submitting, head to the Build Progress card on the dashboard. Your build should appear there within a few seconds. If it doesn't, try refreshing the page.

"My version number shows a red error."
Your new version must be greater than the current live version. Click the "Use [suggested]" button to apply the recommended next version.

"Why are my screenshots not loading automatically?"
Auto-import requires verified API credentials. You can still upload screenshots manually — the upload area is always available regardless of credential status.

"My screenshot upload was rejected."
Check format (JPEG only), dimensions (iOS: 1242 × 2688 px; Android: 1444 × 2880 or 1242 × 2688 px), file size (iOS: 10 MB max; Android: 8 MB max), and count (min 3, max 8).

"My Apple credentials failed verification."
Check that the API key has the Admin or App Manager role, the .p8 file matches the Key ID, the Issuer ID is correct, and the API key hasn't been revoked. You can re-upload your credentials or click "Test Again."

"My Google service account says 'Needs Invitation'."
The service account was created successfully but hasn't been invited to your Google Play Console yet. Copy the service account email shown on screen, go to Google Play Console → Users and Permissions → Invite new users, paste the email with Admin access, then return and click "I've Invited the Service Account."

"I see 'Android App Not Found in Play Console'."
No APK or AAB has been uploaded to Google Play Console yet. Upload your first build, wait 5–10 minutes, then click "Verify App & Service Account."

"I see 'Firebase Integration Required'."
Firebase Analytics must be configured before you can set up Google Play credentials. See Firebase Analytics – Tapcart for setup instructions.

"My build failed. What do I do?"
Click the failed build card to open the Build Details modal. If error analysis is available, you'll see an explanation and suggested fix. Click "Get Help" in the modal to open the Building and Deploying Releases help article.

"My build timed out."
If a build runs for more than 30 minutes, it's automatically marked as failed. Try submitting a new release. If timeouts persist, contact support.

"My platform shows 'Blocked'."
A blocker means there's an issue with your developer account. Common causes:

Click the action link on the blocker to resolve the issue in the relevant console. The Release Manager re-checks your account status automatically. See Section 7 (Account Blockers) for a full list.

"My image upload was rejected."
Each asset has strict dimension requirements: App Icon (1024 × 1024 px), Launch Screen (1125 × 2436 px), Placeholder Image (750 × 750 px). Images must be JPG and under 10 MB.

"I accidentally closed the page. Is my work saved?"
Your form data is automatically backed up to your browser's local storage. When you return to the Create Release page, your data should be restored.

Please reach out to us through LiveChat on your Tapcart Dashboard or email us at [email protected]!